Privacy policy

This Privacy Policy is effective from 25th May, 2023

1. Introduction

Luckystar Online Casino prides itself on its commitment to safeguarding its players’ personal data. In a digital age where data breaches are increasingly common, Luckystar ensures a stringent data protection policy, fostering trust and transparency between the casino and its players. This policy sheds light on the nature of the data we collect, how we employ it, and under which circumstances we might disclose it.

2. The information we collect

At the heart of any online casino’s operations is its player base, and by extension, the data of these players. When you engage with Luckystar Online Casino, we collect a range of information. This includes, but is not limited to, account details, transactional data, and your interaction with our services. Moreover, we gather browser and cookie details to enhance user experience, remember login details, and optimize our website performance.

3. How will we use your Personal Information

Your data serves multiple purposes at Luckystar Online Casino. Primarily, it facilitates the smooth operation of our online platform, ensuring you gain access to the games and services you love. It aids in tailoring our offerings to match your preferences, streamlining your online casino experience. Additionally, we employ this data for back-end operations, such as fraud prevention, analytics, and legal obligations. It’s worth noting that our use of your data is always governed by a combination of necessity and our commitment to providing top-notch services. An essential facet is the detection and prevention of any fraudulent activities, ensuring that your gaming environment remains safe and secure.

4. Disclosing your Personal Information

Luckystar Online Casino operates with transparency. Except for particular scenarios, we don’t intentionally reveal your Personal Data without your explicit prior consent. Nevertheless, there are instances where information disclosure becomes necessary:

1. Within our Group: This involves sharing data with our sub-contractors, employees, or any other entity within our Group that aids in the provision of our services or has a legitimate need to know such information.
2. External Assistance: At times, third parties assist in our service provision. This group includes payment processors and regulators, especially if there’s a suspected breach of the law in any jurisdiction.
3. Verification Purposes: To maintain the integrity of our platform, third parties, like credit reference agencies and financial institutions, may be consulted to verify the accuracy of your Personal Information.
4. Monitoring: For ensuring the robustness of our system against fraud and collusion, certain third parties might be granted access to monitor our services.
5. Legal and Regulatory Bodies: Law enforcement entities, regulatory bodies, or any authorized entity might have reasonable requirements to access your Personal Information under certain circumstances.
6. Business Endeavors: In events like mergers, sales, or any form of business restructuring, your Personal Data might be shared with potential investors or purchasers of Luckystar Online Casino.

5. Data Subject Rights

Being part of the Luckystar Online Casino family means you are granted a set of rights concerning your data. Rooted in the GDPR framework, your rights include access to your data, its rectification, and even its erasure under certain conditions. You have the autonomy to object to its processing or even withdraw your consent at any point. Luckystar values your privacy and ensures reasonable access to the Personal Data you’ve shared with us. This commitment manifests in features allowing you to update your account information anytime or even object to data processing based on valid grounds. However, we strike a balance, retaining information when required for legal reasons or when it’s essential for safeguarding the rights and freedoms of others.

6. Advertising and use of Cookies

Luckystar Online Casino uses the magic of cookies to deliver a tailored experience for every player. Cookies, those tiny digital footprints, allow us to remember your preferences, ensure quicker site loading times, and deliver targeted advertisements that resonate with your gaming tastes. While the primary use of cookies is to improve your on-site journey, they also help us gather analytical data to optimize our services. We strictly adhere to the highest standards, ensuring no personal identifiers are stored. Instead, cookies help us discern trends, behaviors, and player inclinations. Rest assured, you always have the option to control, limit, or even disable cookies via your browser settings.

7. Minors and Children’s Privacy

Safety is paramount, especially when it concerns the young. Luckystar Online Casino staunchly stands against underage gambling. Our platform is meticulously designed for adults, and we deploy rigorous verification systems to ensure no minor can gain access. If any account associated with underage gambling comes to our attention, it’s promptly shut down, and all associated funds are returned. Parents and guardians are urged to employ filtering software, ensuring minors are kept at bay from gambling sites. Our dedication extends beyond our platform, as we actively promote responsible gaming and work hand in hand with organizations combatting underage gambling.

8. Security

In the vast universe of the digital world, security is our North Star. Luckystar Online Casino employs state-of-the-art encryption technologies, ensuring every piece of information, from login details to transaction records, remains shielded. Our infrastructure stands robust, fortified by firewalls and regular audits that identify potential vulnerabilities. In the unlikely event of a breach, our rapid response teams swing into action, mitigating any potential damage. We urge players to employ strong passwords and avoid sharing their login credentials, fostering a mutual relationship of trust and safety.

9. Privacy Settings

Your autonomy over your data extends to privacy settings. Luckystar Online Casino’s platform comes equipped with a customizable dashboard, allowing players to determine what data they’d like to share and with whom. From promotional messages to notifications, you have the reins. While our default settings aim to provide an optimal experience, you’re always a few clicks away from tailoring your preferences. Dive into your account settings, tweak to your heart’s content, and relish the bespoke experience you truly deserve.

10. Data Retention

Your data has a life cycle at Luckystar Online Casino. Once its purpose is served, it doesn’t overstay its welcome. Generally, player data is retained for the duration of the account’s life and a specific period post-closure, ensuring compliance with legal obligations and handling any potential disputes. Post this phase, data is securely deleted or anonymized for statistical analysis. Of course, should you wish to retrieve data associated with your account, mechanisms are in place for smooth access.

11. Changes to this Privacy Policy

The digital realm is fluid, and policies occasionally need updates to reflect the evolving landscape. While the essence of our commitment to privacy remains steadfast, the fine print might see periodic changes. Any significant alterations to this policy will be communicated promptly, ensuring you’re never in the dark. We encourage players to revisit this section occasionally, staying abreast of our enduring commitment to safeguarding their data.